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FAQ


Editing, rewriting and ordering

What does editing involve?

The Wordy editing process involves making corrections to grammar, punctuation, spelling, use of appropriate words, internal consistency and logical structure. This process is also known as substantive editing, developmental editing or comprehensive editing.

What does rewriting involve?

Rewriting means substantially rewording your content in order to improve consistency, flow and the natural use of language. When ordering rewriting, please be careful to brief the editor on exactly what you are looking for. Based on a price per word, you can use rewriting as a tool to condense and reword your content, but not to expand it significantly from (for example) 400 words to 1,200 words.

What file formats do Wordy support?

Wordy handles most common file formats, such as Microsoft Word (.doc, .docx), Microsoft PowerPoint (.ppt, .pptx), Microsoft Excel (.xls, .xlsx), Rich text format (.rtf), Plain text (.txt), Adobe Acrobat (.pdf), HTML (.html), LaTeX (.tex). All other formats are quoted manually, this usually takes no more than one hour. If you're under deadline pressure, please convert your file into one of the common file formats before sending it.

Is all work done by real people?

Yes, editing is done by skilled professionals who have been individually tested and verified by Wordy. If you're looking for a great academic copy-editor, chances are you'll find more than twenty instantly available on Wordy.

Can I upload multiple files?

Yes, simply select all the files you need to upload to Wordy. If you need to paste several pieces of text, you can either paste them all into the same window, or one at the time until your order is complete.

What should I write in my brief to the editor?

Any comments or instructions that can help the editor do a better job. This might include a description of the target audience, problems you are aware of, whether the writer is a native English speaker, preferred spellings or things you want the editor to change (or leave alone).

Plans and payment

What types of payment do you accept?

We accept PayPal, as well as Visa, MasterCard and American Express.

Can I upgrade or downgrade my plan?

All plans can be upgraded or downgraded at any time.

What happens when my account reaches zero?

You can top up manually, or set Wordy to automatically top up your account when it reaches 10% of your plan.

Are my name and my company's name printed on the invoices?

Yes, once you've added your name and company to your account, this information will be printed on your invoices.

Do I have to pay VAT?

If you register as a company client, always fill out the "Company" and "VAT" fields in your account settings. You are subject to 20% added VAT if you register with a UK address. The same goes for clients from the rest of the EU without a valid VAT number. Clients from the rest of the EU with a valid VAT number fall under the law of zero-rated VAT. Clients registered outside the EU are not subject to VAT. Lucky you.

Can I get my money back?

We will refund any unused credit in your account minus a 20% handling fee.

Do you offer a money-back guarantee?

Yes, and if you're not completely satisfied with our work, you can claim up to three re-edits from your editor, free of charge.

How do I edit my credit card information?

If your credit card information has been updated since your last order, you will be prompted to update your details when reordering.

What happens if I terminate my account?

Terminating your account will delete your account information and order history, and will mean that you are no longer able to access files from closed orders. Account termination is carried out instantly, so please choose this option with caution. Contact support@wordy.com to terminate your account.

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