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What should I write in my brief to the editor?
Any comments or instructions that can help the editor do a better job. This might include a description of the target audience, problems you are aware of, whether the writer is a native English speaker, preferred spellings or things you want the editor to change (or leave alone).
Read moreWhat types of payment do you accept?
We accept PayPal, as well as Visa, MasterCard and American Express.
Read moreAre my name and my company’s name printed on the invoices?
Yes, once you’ve added your name and company to your account, this information will be printed on your invoices.
Read moreDo I have to pay VAT?
If you register as a company client, always fill out the ‘Company’ and ‘VAT’ fields in your account settings. You are subject to 20% added VAT if you register with a UK address. The same goes for clients from the rest of the EU without a valid VAT number. Clients from the rest of the EU with a valid VAT number fall under the law of zero-rated VAT. Clients registered outside the EU are not subject to VAT.
Read moreCan I get a refund of unused credit in my account?
We will refund any unused credit in your account minus a 20% handling fee.
Read moreDo you offer a money-back guarantee or refund?
Yes (see ‘Re-edits and money-back guarantee’), and if you’re not completely satisfied with our work, you can claim up to three re-edits from your editor, free of charge.
Read moreHow do I edit my credit card information?
If your credit card information has been updated since your last order, you will be prompted to update your details when reordering. You can also update your credit card information on the ‘Billing’ page.
Read moreHow long does it normally take until a job is allocated to an editor?
90% of jobs are allocated to an editor in less than one hour.
Read moreCan I set a deadline?
No, we aim to start processing jobs right away, and you can always mention your deadline in your brief, but at the moment you cannot set a deadline.
Read moreDo you guarantee the return time?
No, but 80%+ of all jobs are returned within the estimated delivery time and we have support editors in multiple time zones to make sure jobs are processed as quickly as possible.
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