Archive

Will you guys rewrite a sentence if you find an error or just correct the basic spelling and grammar problems?

8 August 2016 | Anders Schepelern

We do intrusive editing, which means editors will rewrite sentences but flag if major rewriting of entire passages is needed. If you need your text rewritten please select the ‘Rewrite’ option when ordering.

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Do you support multi-iterations?

8 August 2016 | Anders Schepelern

After the job is returned to you, you can ask the editor to fix things you don’t like. If you rewrite the text or add new content, you would need to create a new job.

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When I get something edited, do I see tracked changes?

8 August 2016 | Anders Schepelern

Yes, if you send in a Word document or paste your text you’ll be able to see the changes. If you send in PPTs, PDFs or XLSs, tracked changes is not available.

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Is the time estimated for delivery the time I will get the document back, or the time the document will be delivered to the editor?

8 August 2016 | Anders Schepelern

It’s the time for getting the document back.

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How do I share my account with others?

1 July 2016 | Anders Schepelern

Go to ‘Users’, enter the email address and select the permissions for the new user. Then click ‘Add a new user’. You can control all aspects of added users to your account and even track each user’s expenditures in ‘Billing’.

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Why hasn’t my job been picked up by an editor yet?

7 August 2016 | Anders Schepelern

When you create an order, we give you an approximate delivery time. The approximate delivery time is not a promise but an indication of when you can expect your job returned to you.

If your job hasn’t been picked up, or even if the approximate delivery time has passed, please know we’re working hard to assign your job to the first available editor.

Please also check whether you’ve locked in your editor team, which can have a big impact on the expected delivery time (but will not show in the approximate delivery time).

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How do I contact my editor?

1 July 2016 | Anders Schepelern

To contact your editor go to the job’s page from your dashboard. Under ‘Messages and events’ write and send your message. Your editor will be notified right away.

Once your editor has answered you you’ll get an email notification and see the new message in your conversation history. You can continue the conversation as long as the job is open.

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What file formats does Wordy support?

7 August 2016 | Anders Schepelern

Wordy handles most common file formats, such as Microsoft Word (.doc, .docx), Microsoft PowerPoint (.ppt, .pptx), Microsoft Excel (.xls, .xlsx), Rich text format (.rtf), Plain text (.txt), Adobe Acrobat (.pdf), HTML (.html), LaTeX (.tex).

All other formats are quoted manually, this usually takes no more than one hour. If you’re under deadline pressure, please convert your file into one of the common file formats before sending it.

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Is all work done by real people?

7 August 2016 | Anders Schepelern

Yes, all editing is done by skilled professionals who have been individually tested and verified by Wordy. If you’re looking for a great academic copy-editor, chances are you’ll find more than twenty instantly available on Wordy.

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Can I upload multiple files?

7 August 2016 | Anders Schepelern

Yes, simply select all the files you need to upload to Wordy. If you need to paste several pieces of text, you can either paste them all into the same window, or one at the time until your order is complete.

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