Archive

Do you offer 24×7 customer service?

8 August 2016 | Anders Schepelern

Our editors are available 24×7. We also try to offer live support 24×7.

For some customers, you support their marketing departments. What kind of texts do you edit?

8 August 2016 | Anders Schepelern

We mostly work on marketing texts / localisation for these clients. For a lot of clients we also work with their communication and web departments.

Is your service widely used? How many customers do you have?

8 August 2016 | Anders Schepelern

We have ~1,000 clients from all over the world. Some are very small and only use us once every six months, others use us several times every day.

Is there an additional cost to using more editors for a document?

8 August 2016 | Anders Schepelern

We can only assign one editor to each job. If you split your document up into multiple jobs and send them in at the same time several editors can work on the different pieces, but this requires a very specific brief, even a house style, to maintain consistency of the document. Alternatively, create a small team and only let one or two editors work on your documents.

What if my paper is already quite decent and the editor only finds a few or no errors? Will I get compensation?

8 August 2016 | Anders Schepelern

We don’t offer compensation since our editors are paid a specific amount for each job. If you’re not satisfied with an edit, you can send the job back to the editor or even claim your money back.

What will you do if I send my document to you?

8 August 2016 | Anders Schepelern

We will start editing right away according to your brief.

Can I see jobs posted by other users of my account?

8 August 2016 | Anders Schepelern

As an account owner you can track the usage of users but you cannot see the actual jobs.

Do the editors work from home or in an office?

8 August 2016 | Anders Schepelern

From home.

Do editors work on a freelance basis for Wordy?

8 August 2016 | Anders Schepelern

Yes, we do have select editors on a retainer basis though.

How many proofreaders do you have? We have a lot of projects and the team size matters to us.

8 August 2016 | Anders Schepelern

We currently have a little over 100 UK and US English editors based in the UK, US, New Zealand and Australia. Basically we can create editor teams as large as they need to be, so you’re able to process/have edited more than 800,000 words daily.